Cancellation & Refund Policy
Last updated: 19 September 2026
This policy explains the conditions for cancelling Qedu AI Premium subscriptions and obtaining refunds.
1. Free Trial
Every new subscription starts with a 7-day free trial. If you cancel during the trial, nothing is charged. The trial end date is shown on the Subscription page of the web panel and a reminder e-mail is sent one day before it ends.
2. Cancelling a Subscription
- Subscriptions purchased on the web are cancelled with one click via Subscription → Cancel subscription.
- Cancellation takes effect at the end of the current billing period. You keep all Premium features until then and are not charged for the next period.
- If you change your mind before the period ends, you can resume your subscription from the same page.
- Subscriptions purchased through the App Store or Google Play can only be cancelled in the store's subscription settings; the store's refund rules apply.
3. Refund Conditions
| Situation | Refund |
|---|---|
| Cancelled during the trial | No charge |
| Request within 14 days of the first paid charge | Full refund |
| Request within 14 days of a renewal charge with no usage after renewal | Full refund |
| Service inaccessible for more than 72 hours due to a technical problem | Pro-rata refund for the unavailable period |
| Accidental duplicate payment | Full refund |
| Other cases | Assessed individually; a refund may not be granted |
Refunds are issued via Paddle to the original payment method within 5–10 business days of approval.
4. Requesting a Refund
Send your refund request from the e-mail address registered to your account to [email protected], stating your full name, account e-mail and invoice number (if any). Requests are answered within 3 business days at the latest.
5. Plan Changes
When switching from monthly to yearly, the difference is calculated pro rata and the remaining time is carried over to the new plan. Switching from yearly to monthly takes effect at the end of the current yearly period.
6. Abuse
No refund is granted for accounts terminated due to violation of the Terms of Service. Repeated refund requests may be treated as abuse.
7. Statutory Rights
This policy does not limit your rights under Turkish Consumer Protection Law No. 6502 and related legislation. For payments made through Paddle, Paddle's refund policy also applies.